Client Rights & Responsibilities

Here at the Moore County Senior Center, we work with the Area Agency on Aging of the Panhandle. This is made possible through the Older Americans Acts of 1965 and through funding provided through the Texas Department of Aging and Disability Services, client contributions, and local funding.

Our programs and services are designed for people who are 60 or older, their family members, and other caregivers. Our goal is to help older people lead independent, meaningful, and dignified lives in their own homes and communities as long as possible. Our program supports that goal by providing limited support services and by assisting you in finding answers when you want help. Your information will not be released to anyone, or any agency without your informed consent, with the exception of records subpoenaed by a court of law.

The following the rights and responsibilities of our members:

You have the right to be treated with respect and consideration. You have the right to have your property treated with respect.

You may not be denied services on the basis of race, religion, color, national origin, sex, disability, marital status, or inability and/or unwillingness to contribute.

You have the right to make a complaint/grievance or recommend changes to policy or service, without restraint, interference, coercion, discrimination, or reprisal.

To make a complaint or grievance you may contact the Senior Center or

the Area Agency on Aging at (806) 331-2227 or 1-800-642-6008

You have the right to participate in the development of a care plan to address unmet needs (if applicable)

You have the right to be informed in writing of available services and the applicable charges if the services are not covered or are unavailable by Medicare, Medicaid, health insurance, or Older Americans Act funding (If applicable).

You have the right to make an independent choice of service providers from the list furnished by the Area Agency on Aging where multiple service providers are avalible changes in services.

You have the right to make a voluntary, confidential, contribution for services received through the Area Agency on Aging. Services will not be denied if you are unable or choose not to make a contribution. All contributions are confidential and are used only to expand or enhance the service(s) for which a contribution was provided.

You have the responsibility to provide the Area Agency on Aging or its service provider(s) of your intent to withdraw from the program or any known periods of absenteeism when you will not be using services.

You have the responsibility to provide the Area Agency on Aging or its service provider(s) with complete and accurate information.